Purchasing quality-testing equipment and consumables at universities is different from our commercial clients. One of METSUCO’s largest clients, The University of Houston, states:
“The mission of the Purchasing Department is to facilitate best practices and to achieve savings opportunities when procuring goods and services necessary for the effective and efficient operation of the University. Purchasing ensures those goods and services represent best value, quality service, timely delivery, and are expended within the regulations and guidelines mandated by the State of Texas and federal sponsors.”
We serve several other universities with a similar philosophy. At METSUCO, we ensure the success of our university partners in five ways.
Best Value: Quality relative to price
Universities want the best value, which means the best possible quality for the price paid. At their request, we source metallographic equipment such as hardness testers and cut-off saws and consumables such as abrasive discs and cut-off wheels from reputable and reliable brands such as Phase II, King Tester, and others. Some of these brands are less expensive but offer the same level of quality as some of the more expensive brands.
Our NDT consumables such as Magnaflux’s Spotcheck and Mag Particle sprays and metrology instruments such as calipers and micrometers offer the best quality while still being competitively priced. University clients must strictly adhere to a budget, and we work closely with them to meet their budget goals.
Service Quality: We answer our phone in person
Our dedicated support staff is happy to answer questions about products, help select the best equipment based on university needs and budget and provide benchmarking information from other clients with similar equipment, consumables, and applications. Being a small business, every sale and every client is important to us. Should you have questions about equipment after purchasing, we stand ready to help.
After Sales Service: Relationship orientation
For us, every sale is an opportunity to build a lasting relationship with you. We provide manufacturer-supported training, calibration services, and a full line of equipment accessories or consumables to support your equipment.
Universities buy equipment and consumables for class labs as well as for research projects. Many of our university clients—students, doctoral researchers, professors—may not know the products needed until the last minute. They need a very short lead time in order to meet their deadline.
Understanding this, we have developed unique distribution capabilities with proper stock and speedy processes. There are no bureaucracies to get endless permissions to meet your need. We carry a ready-to-ship stock of metallographic consumables, hardness test blocks, and other lab supplies.
Our website is enabled with 24-7 ordering, and we check emails and orders over weekends and nights. As a small company, we work 24-7, not just 9-5. We will work with you to make sure you meet your deadline!
Over the years, universities have migrated to online purchasing. Often a professor will give PhD or graduate students the materials needed, and the students or a purchasing department will order online with a credit card.
Today, METSUCO has a best-in-class eCommerce site that supports online ordering and shipping worldwide. Our website is secure, simple to navigate, and has a robust ordering platform to process orders. We encourage you to always reach out to us directly for any additional help.
At METSUCO, we welcome the opportunity to help and advice our university partners with their next purchase. Call METSUCO at 713.827.0700 or visit metsuco.com. Please also email METSUCO at firstname.lastname@example.org.
Copyright 2020, Metallurgical Supply Company